Refund Policy

Refund Policy

Effective Date: Jan 01, 2025

At Carsaa.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return window from the date of delivery.

Please review our refund and return guidelines below.

1. Return Eligibility

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.

  • The item must be unused, in original condition, and returned in its original packaging.

  • You must provide proof of purchase (order number or confirmation email).

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or show signs of wear

  • Customized or personalized products (if any)

  • Items returned without original packaging

3. How to Initiate a Return

To start the return process, please contact us at support@carsaa.com with the following:

  • Your order number

  • Reason for return

  • Photo(s) of the product (if defective or damaged)

Once approved, we’ll provide return instructions and shipping details.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or sent in error.

  • We recommend using a trackable shipping service for returns.

5. Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

  • A refund will be processed to your original payment method within 5–7 business days.

  • Shipping charges (if any) are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or bank—it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at support@carsaa.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@carsaa.com within 7 days of delivery.

8. Cancellations

Orders can only be canceled before they are shipped. Once shipped, you must follow the return process.

9. Contact Us

For questions about returns, refunds, or exchanges, reach out to our support team at:

Email: support@carsaa.com
Website: https://www.carsaa.com